Neandertal® has established a Trial-Based returns system so that our customers can experience our fragrance at home before committing to the purchase. Watch the video above to see how the return process works.
If you are located in the United Kingdom, the United States or the European Union countries listed below, you will automatically receive a Trial-Based fragrance when purchasing from the Neandertal online store.
We want our customers to be satisfied with our product and to support sustainable purchasing practises.
How the Neandertal Trial-Based Returns Policy works:
- Order your Neandertal fragrance from the Neandertal online store.
- Make sure your delivery address is within the United Kingdom, the United States or EU28 countries (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.).
- Receive your fragrance.
- Unwrap the box, inside of which is a segmented vacuum package from Neandertal containing two distinct portions.
- Open the section titled “1 try” to receive your complimentary sample of Neandertal fragrance. This sample is yours to keep and does not need to be returned.
- If, after trying the sample, you would like to return the 90ml porcelain bottle, do not open the portion titled “2 buy”, which contains the handmade porcelain Neandertal hand-axe.
- Place this unopened portion titled “2 buy”, which contains the porcelain Neandertal hand-axe, into its original box and then place both into the original shipping packaging the fragrance arrived in.
- Locate the Returns Label that was sent to you with the original shipment.
- Affix the Returns Label over the original shipping label on the original shipping packaging and tape the box firmly shut.
- Contact your local DHL service representative to book a time and location of your package pick up.
- Returns must be made within 14 days of receiving the order.
Trial-Based Returns Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. A refund will not be processed if the segment “2 buy” containing the handmade Neandertal fragrance has been opened.
The refunded amount will be the total amount less the amount for return shipping.
Once you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.